FAQ's

Below are some of the most popular questions that we get asked. If you cant find an answer to your question below you can send us a question using our Contact Us page.

Answer

If you use the online order form we will invoice you by email, payment can then be made at your discretion.
NOTE: Magazines subscriptions will not be fully processed until payment is received.

You can pay immediately by using one of our online payment services.

Answer

We can accept payment by cheque or bank transfer.

Cheques should be made payable to 'ESS UK Ltd.' , please ensure your order reference is written on the back of the cheque and sent to subscription-service.co.uk. European Subscription Service UK Ltd, The Hollies, Chester Road, Whitchurch, SY13 1LZ. United Kingdom.

Bank Transfers payments made in the United Kingdom should be made to the following:

Bank: Barclays

BACS:
Sort Code: 20-77-85
Account: 10651273

IBAN: GB68BUKB 2077 8510 6512 73

SWIFTBIC: BUCKBGB22

Please ensure you use your order reference as the payment reference when making the payment and inform us that payment has been made via email. Failure to do this could a delay your subscription.

Details of how to make payments will also be included with your order email.

You can pay for your order immediately by using our secure online payment services, we accept the following cards: Visa Credit, Visa Debit, American Express, JCB, Master Card, Maestro Card.

If you have a question about paying by debit or credit card, you can email us for further information. You can by phone during office hours +44 1948 661 710 or you can fax us your card details to +44 1948 661 719. Some customers choose to email us their payment details, however we normally do not recommend this for security reasons. If you are in any doubt, just send us payment by cheque through the regular mail.

Answer
We regret that this facility is not available.

Answer

The start time for subscriptions will vary according to the publisher's own policy. The list below gives the approximate start times for each of the titles currently on our list. subscription-service.co.uk process and forward orders to publishers in the week they are received.

US Publishers: Frequently, US monthly titles take up to 16 weeks to start service. This is because the publisher will only print as many copies of the magazine as there are customers who have a subscription. Subscriber labels are run one or two months before the issue is printed. For example, if you order in January, you may not get onto the subscription label run until March.

British & European Publishers: British & European publishers depend less on subscriptions and more on the news trade for their sales. This means that subscribers can be added quickly to the magazine print order without any great additional cost to the publisher. This is reflected in typical start times of four to eight weeks.

Answer
Should you wish to cancel your subscription at any time you will need to contact us and we will arrange the cancellation. You would normally receive a refund for any outstanding issues. You need to allow time for delivery of the magazines to cease as subscription label runs are done in advance. Our terms and conditions do not affect your statutory rights.

Answer

All publishers have a 2 to 3 month claim period for missing issues.

Please contact us as soon as possible should any issues not arrive as expected so we can contact the publisher and resolve the problem.

If you contact us after this time we will not be able to make a claim on your behalf.

Answer

Please send us your new address using the change of address form. We will notify the publisher. You can do this using our online form.

Alternatively you can inform us via telephone on +44 1948 661 710, fax +44 1948 661 719 or email info@subscription-service.co.uk.

Please ensure you provide as much information as possible, this should include the publishers reference, our reference or order number the old subscription address and the new subscription address, also let us know when this change should be effective from.

Certain magazines require a specified amount of time before the change becomes effective, this may mean that some issues may still be delivered to your old address if you do not give us enough time to make the changes with the publisher. If this is the case we will contact you to let you know in advance.

Answer
We only sell the magazines listed on this web site, but of course we are open to any suggestions for new titles.

Answer

Our website will show you how many issues you should expect in your subscription

For most monthly magazines you will receive twelve issues in a year. Some publishers change the frequency of the magazine from time to time. We will always endeavour to ensure that you receive the full number of copies that you have paid for.

Please note that many weekly publications publish a 'double issue' during the Christmas period. This counts as two issues, even though you receive one. For example, a one year subscription to The Economist is listed as 52 issues, the Christmas issue counts as two of those issues.

Some weekly publishers also decide to produce double issues in the Summer period. This is usually clearly noted on the front of the magazine.

We not usually get advance notification of publication frequency changes. Please feel free to call us if you have any questions about the actual number of issues you will receive for a particular subscription order.

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European Subscription Service UK Ltd,
The Hollies,
Chester Road,
Whitchurch,
SY13 1LZ.
United Kingdom.
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